FAQs

We ship all jewelry via priority mail, so you’ll typically receive your order within 1 to 3 business days. Orders over $100 qualify for free shipping on the entire order.

Orders are processed within 48 hours and then shipped promptly.

Yes! International shipping costs are automatically calculated at checkout based on your location.

Track your order via the Shop app, the USPS link provided, or by calling us at 304-280-5428 for assistance.

If your order is delayed, please contact us by calling 304-280-5428 or emailing Kathy at kathy@wildscape.com for support.

If your jewelry is damaged or defective, return it to us, and we’ll send a replacement as quickly as possible.

Begin by reaching out to us via 304-280-5428 or emailing kathy@wildscape.com.

Yes, we offer a warranty on all jewelry. If your piece breaks or suffers significant damage, return it to us, and we’ll replace it.

Yes, we accept returns on custom and special orders.

Yes! To place a custom order, please contact us at 304-280-5428 or kathy@wildscape.com.

Yes, we’re happy to accommodate gemstone requests, subject to availability.

Custom order timelines vary. Contact us, and we’ll provide an estimated timeframe based on your specific request.

To keep your jewelry looking its best, avoid exposure to harsh chemicals or extreme temperatures. Clean gently with a soft cloth.

Yes, the caddisfly cases are sealed with epoxy, making them durable and water-resistant, though we recommend avoiding prolonged exposure to water.

No, the gemstones are carefully preserved in epoxy to maintain their natural color and vibrancy over time.

After the caddisflies emerge from their cases, we carefully collect the empty cases, seal them with clear epoxy for durability, and incorporate them into our jewelry designs.

We provide a range of gemstones and minerals, including gold nuggets, ruby, malachite, amethyst, seashell fragments, and other beautiful stones that add unique colors and textures to each piece.

Caddisflies build these protective cases using materials from their environment to shield themselves from predators and stabilize themselves in flowing water. This natural behavior results in the unique designs found in each piece of Wildscape jewelry.

We allow the caddisflies to complete their life cycle and emerge naturally from their cases, ensuring they are not harmed. Once the larvae have left behind their cases and mature into a caddisfly, we set them free out into the wild. The empty cases are then collected, cleaned, and preserved for jewelry-making.

Once collected, the cases are carefully cleaned and sealed with epoxy to protect their intricate details and preserve their natural appearance.